i, before she went on the trip. >> host: did she accomplish anything? >> guest: she did, and charlotte did, too. again, made mistakes, but one thing she did is open that office in london, and the rapid response unit was smart. but on balance, i think she failed, and care and he was in the same way did some smart things. one of the things i think the last big accomplishment was changing some of our programs, to the more man driven programs and enhancing the visitor program aspect because people want to come here, they want to study here. it was becoming more difficult to do so. she changed some of the programs in the nepy outreach program that brought students here, that brought professionals here, and i think karen hughes did some good work on that level.